Frequently Asked Questions
Everything you need to know about your Deus Ex Machina order, shipping, and custom apparel.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing and your specific location.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that custom-built surfboards and specialized technical gear may have specific return conditions.
How do I care for my Deus graphic tees and hoodies?
To preserve the print and fabric quality, we recommend washing your garments in cold water inside out and hanging them to dry. Avoid ironing directly on the screen-printed graphics.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination and the weight of your parcel.
Can I track my package once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.